Refund Policy

At BrightPlayTerra, we take pride in the quality of our freshly made pizzas and strive to deliver excellent customer service. If for any reason you are unsatisfied with your order from BrightPlayTerra, please review our Refund Policy below.

Order Cancellation

If you need to cancel your order, please contact us at +39 06 1234 5678 as soon as possible. Orders that have not yet been prepared can be cancelled without charges. If you cancel an order after it has been prepared, a cancellation fee may apply.

Incorrect or Unsatisfactory Orders

We apologize if you receive an order that is incorrect or not up to our usual standards. Please contact us within two hours of receiving your order to report any issues. Depending on the situation, you may be eligible for a full or partial refund, or we may offer to remake the items in question at no additional cost.

Returns

Due to the perishable nature of our products, we do not accept physical returns of food items. However, if there is a significant issue with your order, such as missing or inedible items, please let us know, and we will address your concerns promptly.

Refund Processing

Refunds are processed to the original method of payment. Please allow up to 7-10 business days for your refund to reflect in your account. If the refund is issued as store credit, it will be applied to your BrightPlayTerra account immediately.

Non-Refundable Items

Gift cards, promotional items, and rewards points are non-refundable. Any order paid with such non-refundable items will not be eligible for cash refunds.

Contact Information

For any questions or concerns regarding our refund policy or to initiate a refund, please contact us at +39 06 1234 5678 or visit us at Pizzeria La Gustosa, Via Roma 42, 00184, Rome.

Policy Changes

BrightPlayTerra may at any time update or change this Refund Policy to reflect changes in our practices or services. We recommend our customers review this policy periodically. This policy was last updated on January 1, 2023.

Final Notes

Your satisfaction is our top priority at BrightPlayTerra. We thank you for your business and look forward to serving you the best pizzas and drinks. Please visit our website brightplayterra.sbs for future orders and the latest updates on our menu and policies.